Shipping Information / FAQ

At Salescape Art Supply, we aim to dispatch all orders quickly and securely so you can get started on your next creative project as soon as possible.

Order Processing

All orders are dispatched within 1 business day of purchase.

Orders placed on weekends or public holidays will be processed on the next business day.

UK Shipping

We offer FREE shipping to UK Mainland addresses on all orders.

All UK orders are shipped using Royal Mail Tracked 48.

Tracking information will be provided once your order has been shipped.

Typical delivery times

Dispatch: Within 1 business day
Delivery: 2–3 working days after dispatch

International Shipping

We ship worldwide.

International shipping rates are calculated at checkout based on your location and the size and weight of your order.

Estimated delivery times:

Europe: 3–10 business days
North America: 5–12 business days
Australia & New Zealand: 5–15 business days
Rest of World: 5–20 business days

Please note that customs duties, taxes, import fees, or other charges imposed by your country are the responsibility of the customer.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Delivery Delays

While we strive to meet all estimated delivery times, delays can occasionally occur due to postal services, customs processing, adverse weather conditions, or other factors beyond our control.

If you have any questions regarding your order, please contact our customer support team.

Frequently Asked Questions

When will my order be dispatched?

All orders are dispatched within 1 business day.

Which courier do you use?

We use Royal Mail Tracked 48 for UK deliveries.

Do you ship internationally?

Yes, we ship worldwide.

How much does international shipping cost?

International shipping costs are calculated automatically at checkout based on destination and package weight.

Will I receive tracking information?

Yes. Tracking details will be sent via email once your order has been dispatched.

Do I need to pay customs fees?

International customers may be required to pay import duties, taxes, or customs charges depending on local regulations. These charges are the responsibility of the customer.